Zappos no longer cares about your budget
Filed under: Accessories, Shoes
We have long loved Zappos for having great features, like 110% price matching and free overnight shipping (you know, for those times when you have to have those shoes tomorrow or you will just die).
Alas, the love affair is over. Zappos has dropped their price protection and free overnight shipping, saying that they want to concentrate more on customer service rather than discounts.
Hmph. Here's the thing -- we're already shopping online as opposed to going to a department store, so it seems to us as though we're already opting for a less personal shopping experience. To ditch two of the things for which the company has become so well-known (and well-loved) seems like, well ... not such a smart plan. How much customer service are they expecting to provide via the internet? Are they going to bring us a latte while we sit at our desk shopping?
Fortunately, you're not out of luck if you're looking for the best price -- Heels.com offers a 115% price match and free next day shipping. That's the kind of customer service we dig!
Brian 4-18-2008 @ 5:52PM
Hi,
I just wanted to comment that Zappos is still overnighting purchases, at least to me and all of my friends that have placed orders over the last month. As far as customer service on the web is concerned, I would say that it may not be as important when you place the order, but it is definitely important if you have ANY issues or return situations. Again, I have had to return many items to Zappos and they have always gone above and beyond making it extremely easy-- I have never bought from Heels.com because they seem like a very small site, but they had better be on their game to replace Zappos!
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Amanda 4-18-2008 @ 9:38PM
The Consumerist has a good post about this in February. It had a response that most people will still be getting free overnight shipping, but they will not be promoting it anymore.
http://tinyurl.com/29qlnm
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Trischa 5-15-2008 @ 2:10PM
Guess ill do it myself see you in five years....
Trischa Hernandez XOXO
HAHAHA
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