Posts with tag CustomerService

Those customer satisfaction surveys at Banana Republic

Email thisPosted May 30th 2008 at 12:44AM by Cat Lincoln

Filed under: Stores We Love, Clothing, Dresses

Perhaps you've received one after making a purchase at Banana Republic. That extra receipt with a url and the promise of 20% off your next purchase for answering a few questions about your visit to the store. Gap does them, too, as part of the same corporate monster.

The survey takes a good five to ten minutes, and you have to actually think about the service you received. But you get a discount code good for one full price item which must be used within three months.

Too bad it doesn't come with an alarm, or glowing red light to remind you to a) bring it with you when you go shopping or b) pull it out of your wallet where it's been folded for two months and 28 days. After all, the discount is only worthwhile if you use it!

Tags: banana republic, BananaRepublic, customer service, CustomerService, discount, gap, survey

Zappos no longer cares about your budget

Email thisPosted Apr 18th 2008 at 2:10PM by Kristen Seymour

Filed under: Accessories, Shoes

Gallery: Zappos vs. Heels

We have long loved Zappos for having great features, like 110% price matching and free overnight shipping (you know, for those times when you have to have those shoes tomorrow or you will just die).

Alas, the love affair is over. Zappos has dropped their price protection and free overnight shipping, saying that they want to concentrate more on customer service rather than discounts.

Continue reading Zappos no longer cares about your budget

Source

Tags: customer service, CustomerService, free, heels, heels.com, next day delivery, NextDayDelivery, online, overnight delivery, OvernightDelivery, price guarantee, price match, PriceGuarantee, PriceMatch, shipping, shoes, shopping, zappos, zappos.com

Phone company's model waits months for phone

Email thisPosted Aug 8th 2007 at 4:52PM by Jonathon Morgan

Filed under: Style in the News

I always secretly wonder if models and celebrities actually use the stuff they endorse -- and I'm also curious: what happens when they hate those products?

That, unfortunately, is the problem that Dora, a German supermodel, is having with Deutsche Telekom -- the phone company that features her as the face of their current advertising campaign. The model had planned to use the company's phone service, but recently threatened to go with another carrier after it took over three months to get her land line installed.

Dora became so fed up with the company's horrible customer service that she went to the press. She told Bild, a local gossip paper that "I'll give them another week but that's it. After that, I'm going to switch to another provider."

So you can take solace in the fact that it's not just you -- phone and cable companies make life miserable for everyone.

Source

Tags: customer service, CustomerService, Dora, Duetshce Telekom, DuetshceTelekom, media, model, phone

How You Voted

Threesome or topless?
More than 3/4 of you think the CK campaign 'Threesome' campaign was more risque than Wrangler's topless models. Get the full story here.

Inzemove and Fred & Farid

Do these ads belong in the U.S.?
StyleList readers were nearly evenly divided on this, with 52% thinking that they should run in the States, and 48% finding them inappropriate. Get the full story here.

Inzemove and Fred & Farid

Curly or Straight?
While 30% of you think she's so beautiful that her hair doesn't even matter, 49% of you prefer her curls. Get the full story here.

Kevin Winter, Getty Images | Jon Furniss, WireImage

Offensive or artistic?
Just over 50% of StyleList readers said they weren't offended by this shirt, but didn't know if it was totally appropriate to wear in public. Unfortunately, that wasn't the opinion in Dubai. Get the full story here.

Photo: eBay

ebay

Strapless dresses on 13-year-olds
StyleList readers think strapless dresses should be saved for older girls -- 41% of you think the look is too mature. Get the full story here.

Getty Images

Is Megan the new Angelina?
Half of you think Megan needs to get her own identity and quit copying Angie, but more than a quarter said Jolie doesn't stand a chance against this Fox. Get the full story here.

Getty Images

Did Calvin Klein respond to public's outcry?
The controversial "threesome" billboard in Soho has been replaced with this one, but 51% of you believe it was just to keep people talking about the brand, not because CK caved. Get the full story here.

Rachel Been, AOL

Calvin Klein's Racy Ad
Is it art or practically pornography? About 40% of StyleList readers found this billboard obscene. Get the full story.

Maggie Coughlan, AOL

Palin's Pedi
Do you think Sarah Palin's funky pedicure was appropriate? If so, you're in good company -- 68% of you said it was fun and fabulous. Get the full story.

Getty Images

Bright, Light, or Dark as Night?
How do you like your toenails painted? Over half of StyleList readers prefer their piggies with bright, perky polish. Get the full story.

Getty Images

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